Privacy Policy

Last updated: 16/01/2026

This Privacy Policy explains how CrisisCrew (“we”, “us”, “our”) collects, uses, stores and shares personal data when you use our website and services.

We are the “data controller” for personal data we collect through this website and during service coordination.

1. What we do

CrisisCrew helps people and businesses request help and connects them with independent service providers (“Contractors”). We also provide coordination, triage and status tracking.

2. Data we collect

Depending on how you use the site, we may collect:

A) Customers / Businesses

  • Name, company name

  • Email address and phone number

  • Location (postcode / town and sometimes site address if required)

  • Details of the issue/request, photos you submit (optional)

  • Notes and messages related to the job

B) Contractors

  • Name and contact details

  • Coverage area and services offered

  • Application details and onboarding info

  • Account / subscription status and basic activity (e.g. job accepted)

C) Payments
Payments are processed by third-party payment providers (e.g. Stripe via WooCommerce). We do not store full card details. We may store billing name, billing address, subscription status, and transaction references.

D) Technical data

  • IP address, device and browser info

  • Cookies and similar technologies

  • Pages visited, interactions and site analytics

3. How we use your data

We use your data to:

  • Provide and operate the CrisisCrew platform

  • Triage, coordinate and communicate about requests

  • Create and manage user accounts

  • Process subscriptions and payments

  • Prevent fraud and protect platform integrity

  • Improve our service and site performance

  • Send service emails (e.g. account notifications, job updates)

4. Legal bases (UK GDPR)

We rely on the following legal bases:

  • Contract: to provide the platform and coordinate requests you initiate

  • Legitimate interests: to run and improve the platform, prevent fraud, and support operations

  • Consent: where required (e.g. optional marketing communications and certain cookies)

  • Legal obligation: to comply with accounting/tax or legal requirements

5. Sharing your data

We may share data with:

  • Contractors (to help them assess/accept a job). We share only what’s necessary.

  • Service providers who support the platform (hosting, email delivery, analytics, CRM)

  • Payment providers (Stripe/WooCommerce and related processors)

  • Legal/regulatory bodies where required by law

Contractors are independent providers. They are responsible for their own compliance when they process data for jobs they accept.

6. International transfers

Some providers may process data outside the UK. Where this happens, we use appropriate safeguards such as adequacy regulations or contractual protections.

7. Data retention

We keep data only as long as necessary:

  • Job records and communications: typically up to [e.g. 24 months] (or longer if required for legal/accounting reasons)

  • Contractor applications: [e.g. 24 months] if not approved or inactive

  • Subscription/payment records: as required for accounting/tax

8. Your rights

You have rights including:

  • Access, correction, deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where applicable)

  • Complain to the ICO (UK regulator)

To exercise rights, contact: Admin@crisiscrew.co.uk

9. Cookies

We use cookies for essential site functions and performance. You can manage cookies through your browser settings and any cookie banner on the site.

10. Security

We use reasonable security measures to protect data, including access controls and secure service providers. No method is 100% secure.

11. Contact

CrisisCrew
Email: Admin@crisiscrew.co.uk